Browse our catalog, add your favorite products to the cart, then follow the checkout steps to enter your shipping and payment details before confirming your order.

We start preparing your order once received and those are shipped withing 24-48 hours. 

If you need to make a change, please contact us as soon as possible at hello@koreolabs.ch. We will endeavor to take your changes before your order leaves our Boutique. Please refer as well to our Returns and Exchanges section below.

Please check your spam or promotions folder; if you still cannot find it, contact us at hello@koreolabs.ch with your name and email address so we can verify that your order was properly processed.

Please contact us as soon as possible at hello@koreolabs.ch. We will endeavor to cancel the duplicated order before it has been shipped. 

We accept major credit/debit cards, Apple Pay, Google Pay, and may also support local payment methods; all available options appear at checkout.

We currently ship to Switzerland and Liechtenstein only.

All orders are shipped from our Boutique in Lausanne. No import taxes or duties are charged. 

We do not charge any shipping costs for orders above CHF 45.

For orders below, we charge a contribution of CHF 7.

We know how important it is to receive your orders rapidly.

All orders received are processed within 48 hours and are shipped with Swiss post.

Your order is sent with the Fast PostPac Priority option, which is usually delivered the next working day.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow your parcel in real time.

In case you wish to return a product, please contact us on hello@koreolabs.ch with your order number and product(s) you would like to return. 

We only accept returns for unused, unopened and undamaged products within 14 days from your date of purchase. 

Product(s) should be sent back to our Boutique at:

Koreo Labs Sàrl

Place du Tunnel 2

1005 Lausanne

However, please note that return and re-shipping costs are at your expense.

We will let you know once we have received and processed your return.

Unfortunately, return shipping are at your expense.

Please let us know within 14 days from the date of purchase and send us an email at hello@koreolabs.ch with a picture of the damaged goods or of the wrongly received item(s). We’ll find a way to make you happy.

Once your return is approved and processed, refunds are typically issued within few business days to the original payment method.

You can reach us by email at hello@koreolabs.ch.

Our Terms & Conditions and Privacy Policy are available here and in the footer of our website (www.koreolabs.ch).